Skofiar Kamberi

Master in Computer Engineering

2015 - 2018

International Balkan University, Skopje, North Macedonia

Thesis: Composition of Web Services for Student Evaluation System Mentor: Asst.Prof.Dr. Festim Halili | Grade: 10

Bachelor of Science in Information Technology

2011 - 2015

International Balkan University, Skopje, North Macedonia

Thesis: Design and Application of a Database for Students Assoc.Prof.Dr. Hiqmet Kamberaj | Grade: 10

Technical Support Engineer III

2023 - Currently

Laird Connectivity

• Provide technical support and guidance to customer inquiries ensuring that proposed designs align with the manufacturing site capabilities. Follow up with customer technical requests as needed.
• Field general questions about Laird Connectivity products and services. Be able to confidently address customer questions, general product capabilities, specifications, part numbers and general application guidelines.
• Interview customers to collect complete information regarding the technical requirements for their application. Consult with other subject matter experts within the organization when discussing more difficult applications to ensure the best solution is selected.
• Provide new product opportunities as discovered by dealing with customer issues with a view to patent such products or ideas.
• Make outbound calls in response to incoming sales leads, sample requests, and product sales to customers.
• Qualify sales leads, provide initial product information, and stage opportunities.
• Assist in maintaining the sales lead database, making sure clean handoffs occur during the sales process.
• Work with the global engineering discovery teams that utilize a time-to-market design process.
• Utilize all product offerings, providing insightful and detailed design solutions. Present design solutions to customer utilizing solid model design techniques during presentation.
• Keep work skills current to ensure Laird competitiveness in a dynamic global business environment. May require some travel to customer sites required providing design specific solutions.
• Adheres to quality and safety systems or maintenance of quality and safety standards.
• Assign all incoming leads to appropriate resources as needed

Technical Support Engineer

2022 - 2023

Caspio

• Assess and prioritize customer cases to ensure timely response and resolution according to service standards and best practices, with an emphasis on escalated cases.
• Answer questions about the standard features and capabilities of our platform from customers and create a demo environment as needed.
• Research, troubleshoot, and resolve complex technical issues and serve as the point of contact for customers, providing updates until full resolution.
• Evangelize customers and recommend solutions to meet customers’ needs and promote new features and extensions as appropriate.
• Conduct 1-1 technical sessions with customers on more complex questions including review and consultation of application and relational database design, establishing table relationships, training on standard features, and minor customizations / enhancements.
• Work cross-functionally to communicate customer feedback, pain points, feature requests, and make recommendations to internal teams regarding the product and service quality as a customer advocate.
• Perform UAT during product releases and report bugs to the Product team.
• Share and contribute to process improvements, FAQs, resources, and support guidelines to spread knowledge and positively impact customer satisfaction.

Dispatcher-Remote

2021- 2022

MGR Freight System

• Scheduling drivers to make freight deliveries or collect shipments and packages.
• Communicating with customers about freight details, delivery or pickup times, and special handling requests.
• Planning per-determined routes and accommodating route changes as needed.

Teaching Assistant

2017 - 2021

International Balkan University, Skopje, North Macedonia

• Algorithms
• Database Design and Management
• Discrete Computational Structures
• Data Structures
• Formal Languages and Automata
• Introduction to Programming
• Information Technology
• Multimedia and Web Desiging
• Principles of Artificial Intelligence
• Visual Programming