Skilled Technical Support Specialist assisting customers with routine web application and relational database
questions and issues with broad understanding of the product at Caspio. Experienced Teaching Assistant with a
demonstrated history of working in the higher education. Skilled in Research, Teamwork, ASP.NET, C#, SQL,
Microsoft Office, and Microsoft SQL Server. Strong education professional with a Master's degree focused in
Computer Engineering from International Balkan University (IBU).
I offer a wide range of services to assist you with delivering your customers intuitive and productive products. With customer experience at the core of what I do, I can help provide the tools you need, such as content management systems, data modelling, digital strategy and more.
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Web Developer.
I am 9 years experienced in building a range of complex bespoke systems, they are ready to assist no matter the project size using the latest technologies. .
- Birthday: 16 March 1992
- Website: www.skofiarkamberi.com
- Phone: (+49) 1747966585 / (+381) 63 789 4 880
- City: Ofterdingen, Germany
- Age: 31
- Degree: Master
- Email: skofiarkamberi@gmail.com
- Freelance: Available
Skills
Resume
Sumary
Skofiar Kamberi
I am 9 years experienced in building a range of complex bespoke systems, they are ready to assist no matter the project size using the latest technologies.
- Ofterdingen, Germany
- (+49) 1747966585 / (+381) 63 789 4 880
- skofiarkamberi@gmail.com
Education
Master in Computer Engineering
2015 - 2018
International Balkan University, Skopje, North Macedonia
Thesis: Composition of Web Services for Student Evaluation System Mentor: Asst.Prof.Dr. Festim Halili | Grade: 10
Bachelor of Science in Information Technology
2011 - 2015
International Balkan University, Skopje, North Macedonia
Thesis: Design and Application of a Database for Students Assoc.Prof.Dr. Hiqmet Kamberaj | Grade: 10
Professional Experience
Technical Support Engineer III
2023 - Currently
- Provide technical support and guidance to customer inquiries ensuring that proposed designs align with the manufacturing site capabilities. Follow up with customer technical requests as needed.
- Field general questions about Laird Connectivity products and services. Be able to confidently address customer questions, general product capabilities, specifications, part numbers and general application guidelines.
- Interview customers to collect complete information regarding the technical requirements for their application. Consult with other subject matter experts within the organization when discussing more difficult applications to ensure the best solution is selected.
- Provide new product opportunities as discovered by dealing with customer issues with a view to patent such products or ideas.
- Make outbound calls in response to incoming sales leads, sample requests, and product sales to customers.
- Qualify sales leads, provide initial product information, and stage opportunities.
- Assist in maintaining the sales lead database, making sure clean handoffs occur during the sales process.
- Work with the global engineering discovery teams that utilize a time-to-market design process.
- Utilize all product offerings, providing insightful and detailed design solutions. Present design solutions to customer utilizing solid model design techniques during presentation.
- Keep work skills current to ensure Laird competitiveness in a dynamic global business environment. May require some travel to customer sites required providing design specific solutions.
- Adheres to quality and safety systems or maintenance of quality and safety standards.
- Assign all incoming leads to appropriate resources as needed
Technical Support Engineer
2022 - 2023
- Assess and prioritize customer cases to ensure timely response and resolution according to service standards and best practices, with an emphasis on escalated cases.
- Answer questions about the standard features and capabilities of our platform from customers and create a demo environment as needed.
- Research, troubleshoot, and resolve complex technical issues and serve as the point of contact for customers, providing updates until full resolution.
- Evangelize customers and recommend solutions to meet customers’ needs and promote new features and extensions as appropriate.
- Conduct 1-1 technical sessions with customers on more complex questions including review and consultation of application and relational database design, establishing table relationships, training on standard features, and minor customizations / enhancements.
- Work cross-functionally to communicate customer feedback, pain points, feature requests, and make recommendations to internal teams regarding the product and service quality as a customer advocate.
- Perform UAT during product releases and report bugs to the Product team.
- Share and contribute to process improvements, FAQs, resources, and support guidelines to spread knowledge and positively impact customer satisfaction.
Dispatcher-Remote
2021- 2022
- Scheduling drivers to make freight deliveries or collect shipments and packages.
- Communicating with customers about freight details, delivery or pickup times, and special handling requests.
- Planning per-determined routes and accommodating route changes as needed.
Teaching Assistant
2017 - 2021
International Balkan University, Skopje, North Macedonia
- Algorithms
- Database Design and Management
- Discrete Computational Structures
- Data Structures
- Formal Languages and Automata
- Introduction to Programming
- Information Technology
- Multimedia and Web Desiging
- Principles of Artificial Intelligence
- Visual Programming
Portfolio
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- All
Contact
Location:
Tübinger Straße 35, Ofterdingen, 72131, Germany
Email:
skofiar.kamberi@gmail.com
Call:
(+49) 1747966585 / (+381) 63 789 4 880